/dashboard/investor-preview. Everything on the page is edited in place, so there is no save button. A field is not saved while you type: it is written when you leave it. Click outside the field, or press Enter (Ctrl and Enter, or Cmd and Enter, in a multi-line box). Press Escape instead and the edit is thrown away. While an Overview change is being written, a saving indicator appears in the top right of the header.
Who can see your passport
Your passport is not public, and there is no publish switch. An investor sees it only when you give them access, in one of three ways:- a share link you create and send;
- an access invitation to a named investor;
- an access request from an investor that you approve.
/account/sharing. That page is covered in sharing and access.
The four tabs
You can deep-link to a tab by adding
?tab=elevator-pitch, ?tab=key-metrics or ?tab=dataroom to the passport URL. On narrow screens the middle two tabs are shortened to Pitch and Metrics.
Filling in the Overview tab
Click any field to edit it in place. Fields that are still empty are tinted amber so you can see at a glance what an investor would find missing.- Pitch Deck shows the current deck held in your data room. You cannot upload a deck here.
- Company Identity holds your company name, website and logo. Click the logo square to upload one: it must be an image file under 2MB.
- Key Information holds Company Description (capped at 300 characters, with a live counter), Stage, Industry, Revenue Status and Location.
- Fundraising shows Target Raise, Valuation and Fundraise Progress for your active round, each with its own Show to investors switch so you can hide a figure without deleting it. With no active round, the card links you to the cap table to create one.
- Tax Incentive Schemes is a tick list of the investor tax reliefs your company qualifies for: SEIS and EIS in the UK, QSBS and Opportunity Zone in the US, and equivalents for France, Ireland, Germany, Spain, Italy and Belgium. Tick every scheme that applies.
- Product takes free text for problem, solution, competitive advantage and go-to-market, plus a Business Model picker.
- Market takes free text for Market Description and Primary Competitors, plus TAM, SAM and SOM as currency amounts.
- Traction & Roadmap takes free text, plus individual bullet highlights for traction and roadmap.
- Additional Information is optional diversity data, and only appears on your shared passport once filled in.
- Team lists founders, advisors and key hires; Add Team Member adds a blank card.
- Primary Contact is the single person investors should approach, separate from the team list.
The raised figure inside Fundraise Progress is not typed in here. For an active round it is calculated from the ticket sizes of investors sitting at the hot, term sheet or closed won stages of your deal pipeline. Adding shareholders on the Cap Table page does not change it.
Elevator pitch video
On the Elevator Pitch tab, click Add Video. Upload File takes an MP4, MOV or WebM file up to 100MB, chosen with Select Video File. Record Video captures from your webcam and stops at 90 seconds. Keep the video to 90 seconds or less. That ceiling applies to both routes, not just recording: a video longer than 90 seconds carries a red Video exceeds 90 seconds badge once it is live, and anything over 60 seconds picks up a milder Video is longer than 60 seconds note. A separate warning appears above two minutes. A long video still uploads and still plays for investors, but it is flagged every time you open the tab. To change a video you already have, use Replace to upload or record a new one, or Remove to delete it. Download gets you a copy of the current file.Key metrics
The Key Metrics tab is a set of cards: Revenue by Calendar Year, Monthly Recurring Revenue (MRR), Gross Margin, Net Profit Margin, Monthly Cash Burn, Runway, Employee Metrics and Additional Metrics for anything else you track. Set the currency once at the top and every card follows it. Dating a metric in a future month labels it as a forecast for investors automatically, but only on Monthly Recurring Revenue (MRR), Gross Margin, Net Profit Margin and metrics you add yourself. Monthly Cash Burn, Runway and Employee Metrics carry a date but never a forecast label.Data Room tab
This tab is read-only and lists only the documents you have marked as shared, so it is the quickest way to check what an investor with data room access would find. Someone who arrived through a share link sees none of it until you grant them data room access separately. Key Docs tracks the three documents investors look for first, pitch deck, financial model and cap table, and counts them out of three. Use Manage in Data Room to change anything.Check your passport before you send it
1
Open the preview
On the passport page, click Open Preview in the Investor Portal Preview card. A new tab opens your passport rendered exactly as the investor portal shows it.
2
Test the real link
The preview URL carries a token tied to your account that expires five minutes after it is issued, so it is not the link you send. To prove a share link works, paste that link into a private or incognito window and clear whatever password, name or email gate you set on it.
Sharing your passport
Creating share links needs a plan that includes Caplia Passport Sharing. On plans without it, the Share Passport button shows a padlock and takes you to the sharing page instead.1
Start a link
Click Share Passport on the passport page. Share in the top bar does not open the dialog: it takes you to the sharing page, where Create Share Link opens the same one.
2
Set the gates
In the Create Share Link dialog, give the link a name under Link Name (optional) so you can tell viewers apart later. Require Password, Require Email and Require Name are all on by default, as is Set Expiry, which defaults to one month ahead. Turn off anything you do not want.While Require Password is on you must type a password into Password. Until you do, Create Link stays disabled and clicking it does nothing.
3
Create and send
Click Create Link. The link is copied to your clipboard straight away, ready to paste into an email or message.
Passport Analytics
Passport Analytics in the left sidebar (/dashboard/passport-analytics) shows what happened after you sent the link: visits, unique visitors, average time spent, how many watched the video, and a ranked list of visitors with the sections that held their attention. It needs the same plan as sharing, and openings identified as bots are filtered out of the counts.
Your Caplia Readiness Index
Your Caplia Readiness Index (CRI) is scored from the same materials your passport is built on, and is displayed on a 0 to 1000 scale in Score Hub. A score of 700 or more earns Caplia Verified. The full breakdown, what triggers a rescore and how to move the number lives on the readiness index page.Troubleshooting
My changes are not saving
My changes are not saving
Each field is saved when you leave it, not while you type. Click outside the field, or press Enter (Ctrl and Enter, or Cmd and Enter, in a multi-line box), then watch the saving indicator in the top right of the header: if it appears and then clears, the change is stored. Escape cancels an edit and puts the old value back, so anything you abandoned with Escape, or by closing the tab mid-edit, was never saved. If an error notification appears instead, the write failed: refresh the page, check whether your edit survived, and try once more. The Key Metrics tab shows its own saving indicator next to the currency selector rather than using the page header.
My company description keeps getting rejected
My company description keeps getting rejected
Company Description is capped at 300 characters and the editor tells you the current count. Shorten the text and save again. Longer descriptions written before the cap are left alone, but you cannot save a new one over 300 characters.
My pitch deck is not showing on the Overview tab
My pitch deck is not showing on the Overview tab
The passport shows the deck held in your data room, not a file uploaded on this page. Upload it in the data room, make sure it is filed as the pitch deck and is the current version, then reload the passport.
An investor says they cannot open my data room
An investor says they cannot open my data room
A share link only grants passport access. The investor needs to request data room access, and you approve it under the Requests tab on the sharing page. See sharing and access.
Is my passport live? The link does not seem to work
Is my passport live? The link does not seem to work
Open the Share Links tab on the sharing page and find the row for your link. Use Copy Link to take the current URL, then paste it into a private browsing window rather than the tab you are signed in to. If Copy Link is greyed out, the link is either deactivated or past its expiry date: switch it back on, or create a fresh one. If you have forgotten the password, open the row menu and use Show Password or Copy Password rather than guessing. Open Preview proves your content is fine, but it never proves a share link is reachable, because the preview URL only works for you.
A document I uploaded is missing from the Data Room tab
A document I uploaded is missing from the Data Room tab
That tab lists only documents marked as shared with investors. Open the data room, switch the document’s investor visibility on, and it appears here.
My fundraising progress shows the wrong amount raised
My fundraising progress shows the wrong amount raised
For an active round the figure comes from your deal pipeline, not from the passport and not from shareholder rows. Check that each committed investor has a ticket size and sits at the hot, term sheet or closed won stage. The cap table page explains how the two connect.
Nothing is showing in Passport Analytics
Nothing is showing in Passport Analytics
Analytics only populate once a real visitor opens a shared link, and openings identified as bots are filtered out. If you have just sent your first link, wait for someone to open it before expecting numbers.